Audit Stuck on Running or Failed

Your audit has been running far longer than you expected, or the Audits list now says Failed. Here's what each state means and how to get a finished result.

What you might see

• "This audit is taking longer than expected." The New Audit page stopped waiting after about two and a half minutes. The audit itself may still finish.
• Running, for more than 10 minutes. The audit stopped without finishing. It's marked failed the next time you open it, or by our nightly cleanup.
• "Audit timed out and was marked failed automatically." That is the cleanup above.
• "Audit failed. Please try again." No platform returned a usable answer, or AI checks were paused.
• "Monthly audit limit reached" means your plan's audits for this month are used.

Fix it

1. Open Audits in the sidebar and find the audit. Its badge is the real status: Completed, Running, Failed or Pending.
2. If it says Running and started under 10 minutes ago, wait and refresh. Completed audits open on their own page.
3. If it says Failed, start again from New Audit. Rerun This Audit on the old audit also opens a new form, but you tick the keywords again.
4. If it failed twice in a row, tick fewer keywords. A large set may not finish inside one run. Those runs are then scored on the keywords that finished.
5. Wait a few minutes before a third try. Most failures are a platform being briefly unavailable.

Opening a failed audit's own page can show a score of 0. Trust the status on the Audits list.

Does a failed audit use my allowance?

No. Only completed and running audits count against your monthly audits, so a failed one gives its slot back. If our AI spend limit for the day is reached, audits pause and the attempt doesn't use your allowance either.

Out of audits

Audits reset on the 1st of the month and are shared by every brand on your account. Scheduled re-audits use the same allowance. See which plan you need for higher limits.

Some platforms are missing from a finished audit

That is normal. Google shows no AI Overview for some searches, and a platform can fail to answer one keyword. Those answers are skipped, not counted against you.

How it works: Audits reference lists every status and how long a run may take. Every error message is in Error messages reference.

Still stuck?

Failing every time? Send us the audit link or the time you started it; failed audits keep a reason on our side even though the page doesn't show it.

In the dashboard, click the Help icon in the top bar and choose Ask support. It appears once you have set up a brand. The Help tab answers from these articles and from your own account.

Press Talk to a person and the conversation so far becomes a ticket. We reply by email to the address on your account.

Can't get into the dashboard? Email hello@99visibility.com or use the contact form. We don't promise a reply time on any plan; Pro tickets are answered first.