Error Messages
Every error message the 99Visibility dashboard shows, where it appears, what it means, and where the fix is. Messages are quoted as they appear; N stands for a number filled in at the time.
Audits
| Message | Meaning | Fix |
|---|---|---|
| "No active prompts. Add the questions your buyers ask AI first." | The brand has no active prompts. | Not sure which prompts to track |
| "No brand found. Complete onboarding first." | Setup was never finished. | Can't finish signing up |
| "Monthly audit limit reached" | The account's audits for the month are used (QUOTA_AUDIT_LIMIT). | Not sure which plan you need |
| "None of the selected platforms are included in your plan." | The selection holds only locked platforms. | Select an unlocked platform. |
| "This audit is taking longer than expected…" | The page stopped waiting; the audit may still finish. | Audit stuck on Running or failed |
| "Audit failed. Please try again." | No platform returned a usable answer, or AI checks were paused. | Same article. |
| "Audit timed out and was marked failed automatically." | The run was still going after 10 minutes and was closed. Its slot is returned. | Same article. |
| "Audit already processed" | The run request reached an audit that had already started. | Open the audit from Audits. |
| "Could not check your plan just now. Try again in a minute." | A temporary failure reading your plan (HTTP 503). | Retry. |
Prompts, brands and competitors
| Message | Meaning | Fix |
|---|---|---|
| "Prompt limit reached. Pause or delete a prompt to make room." | Active prompts on this brand are at the plan limit. | Hit your prompt limit |
| "N over 100 characters — shorten it to add." | The add box takes up to 100 characters each. | Shorten the prompt. |
| "Prompts must be 1 to 300 characters." | Server-side length check. | Shorten the prompt. |
| "Keyword quota exceeded" | An add or reactivation would pass the prompt limit (QUOTA_KEYWORD_LIMIT). | Hit your prompt limit |
| "Competitor limit reached. Upgrade your plan to track more competitors." | The brand has its plan's competitors. | A competitor shows up and you don't |
| "Both name and URL are required" | A competitor needs both fields. | Fill both. |
| "Brand limit reached. Upgrade your plan to add more brands." | The account has its plan's brands. | Not sure which plan you need |
| "Cannot delete your only brand" | An account keeps at least one brand. | Add another brand first, or delete the account. |
| "Scheduled re-audits are available on Starter and above." | The plan does not include scheduling. | Can't tell whether your score is improving |
Reports and exports
| Message | Meaning |
|---|---|
| "PDF reports start on the Starter plan…" | The plan has no PDF allowance. CSV and JSON still work. |
| "You have used all N PDF reports this month…" | The monthly PDF allowance is used. It resets on the 1st. |
| "Only a completed audit can be exported as a PDF." | The audit is not completed. |
Assistant and support
| Message | Meaning |
|---|---|
| "You have used all N assistant runs on the [plan] plan this month." | V's monthly allowance is used. See Agent V and Support. |
| "AI checks are paused: the platform's daily AI spend limit has been reached…" | A platform-wide limit; does not use your allowance. |
| "You asked for a person several times in the last hour…" | Talk to a person was pressed too often. Your ticket is already filed. |
| "Could not reach a person. Email hello@99visibility.com…" | The ticket could not be filed. Email instead. |
Sign-in and billing
| Message | Meaning | Fix |
|---|---|---|
| "An account with this email already exists. Sign in instead." | The address is registered, perhaps through Google. | Can't log in |
| "Link expired" | The password reset link is used or too old. | Request a new link. |
| "Wrong code. Try again." | The two-factor code was refused. | Can't log in |
| "Too many requests. Please try again later." | Too many sign-in attempts in a short time. | Wait a minute. |
| "Your last payment did not go through…" | Plan changes are locked until the card is updated. | Upgrade, downgrade or cancel |
| "The billing portal is unavailable right now…" | The Stripe portal link could not be created. | Contact support to cancel or change your card. |