Common Questions
Product
What is GEO?
Generative Engine Optimization: making sure AI platforms can find, read and correctly state the facts about your brand when someone asks them about your category. SEO is about ranking in a list of links; GEO is about being named, correctly, in a generated answer. Background: What is GEO? in the Academy.
What does 99Visibility do?
It asks the AI platforms on your plan (ChatGPT, Google AI Overviews, Google AI Mode, Gemini, Perplexity and Claude on paid plans; ChatGPT and Google AI Overviews on Free) the questions you track, then scores each answer for mentions, accuracy, sentiment and citations. It also checks whether AI crawlers can reach your site, and turns the results into prioritised fixes. Start with Quick Start.
Is the score a measurement or an estimate?
The inputs are measured: real answers to your prompts during your audit. The weights and the coverage multiplier are our model of visibility, stated in full in Visibility score. Accuracy depends on the facts you enter; with none, accuracy is reported as not checked.
Does 99Visibility show my rank in ChatGPT?
No. No AI platform publishes a rank, so we report whether you are named, how accurately, in what tone, and whether you are cited. The competitor view shows the order brands are named in within an answer, which is a different thing.
How often should I audit?
Often enough to see the effect of a batch of fixes, which depends on how fast the platforms re-read your site. Your plan sets the monthly count; scheduled weekly or monthly re-audits keep a steady series. See Audits.
Plans and data
Can I monitor more than one brand?
On Growth (3) and Pro (10): the number is how many brands each plan allows. Free and Starter include one. Each brand has its own prompts, facts, competitors and audits; the monthly audit allowance is shared by all of them.
Can I export reports?
Every audit exports as CSV and JSON on every plan. PDF reports are a monthly allowance: Starter 3, Growth 10 and Pro 50 a month; the Free plan has none. Formats: Data formats and errors.
Is there an API?
Not a public one. Exports, an account data export and an MCP endpoint on request are what exist: API and programmatic access.
Is my data secure?
Your brand data and audit results are stored in Supabase (PostgreSQL) with row-level security, so only your account can read them, and all data is encrypted in transit (TLS) and at rest. Running an audit means asking AI platforms about you, so some of it does leave us. Your prompts are sent as questions to OpenAI (ChatGPT), Google (Gemini), Perplexity and Anthropic (Claude), and to DataForSEO, which reads Google's AI Overviews for them. On paid plans DataForSEO also checks your Google rankings for those prompts, and on Growth and Pro your domain's backlinks. Prompts you add are sent to Keywords Everywhere for search volume. When you set up a brand or ask for prompt suggestions, your brand name and the text of your site go to OpenAI. The assistant panel (V and Help) sends your conversation, and the account, audit and page details it reads, to Anthropic. These providers process the data to answer the request. We never sell it. Payments are handled by Stripe, and we never store your card details. See the Privacy Policy.
How do I get help from a person?
In the dashboard, the assistant panel's Talk to a person opens a ticket with your conversation, and we reply by email to the address on your account. Without dashboard access, email hello@99visibility.com or use the contact form. Pro tickets are answered before other plans; we do not promise a reply time on any plan.