Plans and Billing
The plans, every limit, how each limit is counted, and how billing changes take effect. The plan lists are generated from the same configuration the product enforces and match the pricing page.
Plans
Free — $0/mo
- 1 brand
- 5 prompts
- 1 audit/month
- 1 competitor tracked
- 2 AI platforms (ChatGPT + Google AI Overviews)
- Visibility score
- Fix recommendations
Starter — $49/mo
- 1 brand
- 25 prompts
- 15 audits/month
- 1 competitor tracked
- 3 PDF reports/month
- All 6 AI platforms
- Step-by-step fix guides
- Hallucination detection
Growth — $99/mo
Everything in Starter, plus:
- 3 brands
- 50 prompts
- 50 audits/month
- 2 competitors tracked
- 10 PDF reports/month
- All 6 AI platforms
- Backlink profile
Pro — $249/mo
Everything in Growth, plus:
- 10 brands
- 100 prompts
- 150 audits/month
- 3 competitors tracked
- 50 PDF reports/month
- All 6 AI platforms
- Team members
- Priority support
How each limit is counted
| Limit | Counted per | Counts | Resets |
|---|---|---|---|
| Audits | Account | Completed and running audits started this month, across all brands. Failed audits do not count. | 1st of the month |
| Prompts | Brand | Active prompts. Paused ones are free. Earned bonus slots add to the limit. | — |
| Competitors | Brand | Tracked competitors. | — |
| Brands | Account | Brands that finished setup. | — |
| PDF reports | Account | Distinct audits exported as PDF this month. | 1st of the month (UTC) |
| V conversations | Account | Conversations started this month. Help conversations are not counted. | 1st of the month (UTC) |
Features by plan
- Every plan: the visibility score, recommendations, the AI crawler access check, competitor tracking (1 competitor on Free, 1 competitor on Starter, 2 competitors on Growth and 3 competitors on Pro), CSV and JSON exports, the weekly digest and email alerts, email support.
- Starter ($49/mo) and above: all 6 AI platforms, hallucination flag detail, step-by-step fix guides, scheduled re-audits, Google positions, citation gaps, PDF reports.
- Growth ($99/mo) and above: the backlink profile.
- Pro ($249/mo): priority support (Pro tickets are answered first).
Trial
A customer's first paid subscription starts with a 7-day free trial. A card is taken at the start. The subscription begins on its own when the trial ends, unless cancelled first. The Free plan (1 brand, 1 audit a month, ChatGPT and Google AI Overviews) needs no card.
Changes
| Change | Button | Takes effect | Money |
|---|---|---|---|
| Start a plan | Start free trial | At once, trial first | Charged when the trial ends |
| Upgrade | Upgrade to [plan] | At once | Prorated difference charged that day |
| Downgrade | Switch to [plan] | At once | Difference credited to the next invoice |
| Cancel | Cancel subscription (or Manage billing → Stripe portal) | End of the paid period | No further charges |
| Undo a cancellation | Resume subscription | At once, before the period ends | Renews as before |
- After a downgrade, brands, prompts and competitors over the new limits are kept, and new ones are blocked until you are under. Competitors over the limit are not measured meanwhile: audits measure the first ones in the list until the plan allows the rest.
- After cancellation the account moves to Free. Brands, audits and history are kept and count against Free's limits. Nothing is deleted unless you delete the account.
- Deleting the account cancels any subscription or trial at once. Deleting does not refund unused time by itself; within 14 days of a new paid subscription you can still ask for a full refund at info@99visibility.com. If the cancellation fails, nothing is deleted.
- A failed payment locks plan changes until the card is updated; a paused subscription must be resumed first. Both under Manage billing.
Payment
Stripe processes every payment and holds the card; 99Visibility never stores card details. The payment methods offered are the ones Stripe's checkout shows you. Invoices are under Settings → Billing → Invoices and in the Stripe portal.
Refunds
A new paid subscription can be fully refunded on request within 14 days: email info@99visibility.com. After that the current period is not refunded, and you can cancel at any time to stop future charges.
Want to change your plan now? Need to upgrade, downgrade or cancel has the steps.