Billing & Plans
Plans and Pricing
99Visibility offers three plans designed for different stages of AI visibility optimization. All plans include access to the core audit engine, hallucination detection, and recommendations.
Starter — $49/mo
- Up to 10 audits per month
- Up to 15 keywords per audit
- 1 brand
- 1 competitor comparison
- All 4 AI platforms (ChatGPT, Perplexity, Google AI, Claude)
- Hallucination detection
- Recommendations engine
- PDF report export
- Email notifications (audit complete, critical alerts)
- Standard support
Growth — $99/mo
Everything in Starter, plus:
- Up to 25 audits per month
- Up to 25 keywords per audit
- 3 brands
- 2 competitor comparisons per brand
- Weekly summary digest email
- Priority support
Pro — $149/mo
Everything in Growth, plus:
- Up to 50 audits per month
- Up to 25 keywords per audit
- 5 brands
- 3 competitor comparisons per brand
- API access (when available — see API Overview)
- Priority support with faster response times
Free Trial
Every new account starts with a 7-day free trial on the Growth plan. You get full access to all Growth features during the trial, including 25 audits, 25 keywords, and 2 competitors. No credit card is required to start your trial.
At the end of your trial, choose a plan to continue. If you don't select a plan, your account switches to a limited read-only mode where you can view past audit results but can't run new audits.
Upgrading Your Plan
- Go to Settings in the sidebar.
- Click the Billing tab.
- Click Upgrade next to the plan you want.
- You'll be redirected to Stripe Checkout to complete payment.
Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your current billing period.
Downgrading Your Plan
- Go to Settings > Billing.
- Click Change Plan and select a lower tier.
- The downgrade takes effect at the end of your current billing period — you keep your current plan's features until then.
When downgrading, any data that exceeds the lower plan's limits (extra brands, competitors) will be preserved but become read-only. You'll need to remove excess items before running new audits on the lower plan.
Cancellation
- Go to Settings > Billing.
- Click Cancel Subscription.
- Confirm the cancellation.
After cancellation, your plan remains active until the end of the current billing period. After that, your account switches to read-only mode. Your data is retained for 90 days, during which you can reactivate at any time. After 90 days, audit data is permanently deleted.
Payment Methods
All payments are processed securely through Stripe, our payment processor. Stripe handles billing, taxes, invoicing, and compliance. We accept:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- PayPal
99Visibility never stores your card information. All payment data is handled entirely by Stripe's PCI-compliant infrastructure. You can manage your payment methods, view invoices, and update billing details through the Stripe Customer Portal, accessible from Settings > Billing > Manage Subscription.
Refund Policy
If you're not satisfied within the first 14 days of a paid subscription, contact support for a full refund. After 14 days, we don't offer refunds for the current billing period, but you can cancel at any time to prevent future charges. Unused audit credits do not roll over between billing periods.
Questions about billing? Check Common Questions or reach out to support.