Need to Upgrade, Downgrade or Cancel Your Subscription

You want to move to a bigger plan, a smaller one, or stop paying. Everything happens on one page, and nothing you've built is deleted when you cancel.

Where to go

Open Settings → Billing (/dashboard/settings/billing), or choose Plans & Billing from your account menu. Each paid plan has its own card.

Start a paid plan

1. On the Free plan, or a complimentary plan with no subscription behind it, click Start free trial on the plan you want.
2. Enter your card. Your first subscription starts with a 7-day trial.

Your card is charged when the trial ends, unless you cancel before then.

Upgrade

Click Upgrade to and the plan name on the card you want. The card says "Applies now. The prorated difference is charged today." The new limits apply at once.

Downgrade

Click Switch to and the plan name on a lower plan. That card says "Applies now. The difference is credited to your next invoice."

Brands, keywords and competitors above the new limits are kept, but you can't add more until you're under them. Cancelled but still inside your paid period? Changing plan the same way resumes the subscription on the new plan.

Cancel

1. Click Manage billing. It opens the Stripe customer portal in a new tab, and appears once you have a subscription.
2. Cancel the subscription there. The portal is also where you update your card; Invoices sits beside it.

You keep your plan until the end of the period you've paid for, then your account moves to the Free plan. Your brands, audits and history stay, and anything new counts against Free's limits.

Deleting your account does not cancel your subscription, and a trial still turns into a paid plan. Cancel under Manage billing first.

If the buttons don't work

• "Your last payment did not go through" means plan changes reopen once you update your card under Manage billing.
• "Your subscription is paused" means you resume it under Manage billing first.
• "The billing portal is unavailable right now" means you should contact us (below) to cancel or change your card.

Refunds

Not satisfied within the first 14 days of a new paid subscription? Email info@99visibility.com for a full refund. After 14 days you can cancel at any time, but the current period isn't refunded.

How it works: Plans and billing reference covers proration, trials and what Free keeps.

Still stuck?

Charged when you did not expect it? Send us the invoice date and amount from the Invoices page.

In the dashboard, click the Help icon in the top bar and choose Ask support. It appears once you have set up a brand. The Help tab answers from these articles and from your own account.

Press Talk to a person and the conversation so far becomes a ticket. We reply by email to the address on your account.

Can't get into the dashboard? Email hello@99visibility.com or use the contact form. We don't promise a reply time on any plan; Pro tickets are answered first.