Hit Your Keyword Limit or Need to Change Keywords

You want to add or change keywords and the Keywords page won't let you. The box is greyed out, a pasted list is refused, or you're not sure whether deleting a keyword loses its history.

Likely causes

• You're at your plan's limit. The page says "Prompt limit reached. Pause or delete a prompt to make room."
• A pasted list is bigger than your remaining slots. It says how many you can add and how many to remove.
• A keyword is too long. The box takes up to 100 characters each.

Fix it

1. Open Keywords in the sidebar.
2. To free a slot but keep the keyword for later, click its eye icon to Pause it. Paused keywords appear struck through and don't count against your limit. Click the eye again to Activate it.
3. To remove a keyword, click its trash icon and confirm "Delete this prompt?".
4. To change many at once, tick their checkboxes. A bar appears with Activate, Pause, Delete and Clear.
5. Use the All, Active and Paused filter to see each group.
6. Add the replacements in Add prompts, one per line.

Deleting a keyword doesn't change the scores of audits that already ran. If you might want it back, pause it instead.

How the limit counts

The limit counts active keywords on each brand: 5 keywords on Free, 25 keywords on Starter ($49/mo), 50 keywords on Growth ($99/mo) and 100 keywords on Pro ($149/mo), plus bonus slots you've earned. The box shows how many you've used.

An audit you start asks about the keywords you tick on the New Audit form, where keywords audited in the last 10 days start unticked. A scheduled audit asks about all active keywords.

A very large set may not finish inside one run. The audit is then scored over the keywords that did.

When to change keywords

• After a launch, add the questions buyers ask about the new product.
• When a competitor appears for questions you don't track, add those questions.
• When a keyword never produces a useful answer, pause it and try a buyer's wording instead.

Export CSV on the Keywords page downloads the rows on screen, if you want a record before a big change.

How it works: Audits reference shows how keywords are selected and asked. Plan limits are in Plans and billing reference.

Still stuck?

Keyword still refused? Tell us the exact message and the keyword text.

In the dashboard, click the Help icon in the top bar and choose Ask support. It appears once you have set up a brand. The Help tab answers from these articles and from your own account.

Press Talk to a person and the conversation so far becomes a ticket. We reply by email to the address on your account.

Can't get into the dashboard? Email hello@99visibility.com or use the contact form. We don't promise a reply time on any plan; Pro tickets are answered first.