Can't Log In
Fix login issues with email, Google, or password reset.
Email Login Issues
- Wrong password? Click "Forgot password" on the login page. You'll receive a reset link via email.
- Never received verification email? Check your spam folder. If it's not there, try signing up again with the same email — the system will resend the verification.
- Email not recognized? You may have signed up with Google instead. Try "Sign in with Google."
Google Login Issues
- Make sure you're using the same Google account you signed up with.
- If you see a popup blocker warning, allow popups for 99visibility.com.
- Try clearing your browser cache or using an incognito window.
Account Locked or Disabled
If you see a message that your account is disabled, contact support at hello@99visibility.com.
Still Stuck?
Email hello@99visibility.com with your account email and a description of the issue. We respond within 24 hours.
Once You're Back In
If you never finished setup, follow the steps to create your account and brand profile, then run your first AI visibility audit. To unlock more audits and platforms, compare 99Visibility plans and pricing.
Didn't find your answer?
Email us at hello@99visibility.com — we respond within 24 hours.