Can't Run Your First Audit

You want to see what AI says about your brand, but the audit won't start. The Run Audit button is greyed out, the page says the limit is reached, or it sends you back to setup.

Likely causes

• No keywords yet. The form shows "No keywords found." and an Add Keywords button.
• Nothing is selected. The run button stays disabled until at least one keyword and one AI platform are ticked. Keywords audited in the last 10 days start unticked, so a second audit can open with nothing selected.
• Your monthly audits are used. Free includes 1 audit a month, and the audit that runs at the end of setup is that one. The page says "Monthly audit limit reached".
• Setup isn't finished. "No brand found. Complete onboarding first." means the brand was never saved.

Fix it

1. Click Run audit on your dashboard, or open Audits in the sidebar and click New Audit.
2. In the Keywords card, click All to tick every keyword, or tick the ones you want.
3. In the AI Platforms card, tick the platforms to ask. The Free plan covers ChatGPT and Google AI Overviews; the others show a lock.
4. Click Run Audit. The button shows how many keywords and platforms you picked.
5. Stay or leave. If "Audit complete" is on under Settings → Email Notifications, we email you the score when it finishes.

Out of audits? They reset on the 1st of the month and are shared by every brand on your account. To run more now, see which plan you need.

It started, then stalled

The running page waits about two and a half minutes. After that it says "This audit is taking longer than expected" and stops waiting, but the audit may still finish: check Audits. Audit stuck on Running or failed covers what to do next.

The score came back low

A low first score is common and doesn't mean anything is broken. A brand no platform names scores 0, whatever else is true.

To read it part by part, see Don't understand your visibility score?

How it works: Audits reference covers inputs, statuses, limits and what an audit returns.

Still stuck?

Still blocked? Tell us which message the New Audit page shows.

In the dashboard, click the Help icon in the top bar and choose Ask support. It appears once you have set up a brand. The Help tab answers from these articles and from your own account.

Press Talk to a person and the conversation so far becomes a ticket. We reply by email to the address on your account.

Can't get into the dashboard? Email hello@99visibility.com or use the contact form. We don't promise a reply time on any plan; Pro tickets are answered first.